Early results from a new program for Wabash General Hospital employees have been positive. At yesterday’s WGH Board of Directors meeting, President/CEO Karissa Turner said the program is called Always Behaviors and asks employees to focus on 5 specific areas…
Turner said the fifth element is to make sure all patients have a great experience while at the hospital and asking the patient if there’s anything else the employee can do for them. A secret shopper recently visited the hospital to check on the progress employees were making with the new program and Turner said all factors of the five-point plan were achieved.