Wabash General Hospital was honored by NRC Health as a recipient of its 2022 Excellence in Patient Experience Awards, which recognize top-performing hospitals and health systems for excellence in delivering outstanding patient experiences across the continuum of care.

The NRC Health Excellence in Patient Experience Awards, previously known as the Excellence Awards, are given each year to an elite group of winners that have demonstrated an exceptional commitment to improving the care experience, earning top satisfaction ratings from patients and their families. Their desire to better understand patient needs and aspiration to design experiences that inspire loyalty embody the NRC Health mission to bring Human Understanding to healthcare. Winners were selected from a group of eligible small, medium and large hospitals and health systems as well as pediatric facilities and medical groups that received exceptional Real-time NPS scores.

Wabash General Hospital was selected for its first-place ranking in the Excellence in Patient Experience for Small Hospitals. “It is incredibly gratifying to be able to honor another esteemed group of organizations this year who deliver exceptional patient care day in and day out,” said Helen Hrdy, Chief Growth Officer at NRC Health. “Human Understanding is at the core of what we do and to see it come to life is rewarding beyond words. Congratulations to WGH  for this recognition, your work is inspiring!”

The Excellence in Patient Experience for Small Hospitals was given to only one facility with fewer than 150 beds measuring across the continuum of care was selected based on its Real-time NPS score for the “Would you Recommend Facility” question during the time period of April 1, 2021 – March 21, 2022, out of 85 eligible facilities.  This selection criteria excluded health systems and children’s hospitals.  WGH is honored to be recognized again for this achievement!

For more than four decades, NRC Health has helped healthcare organizations illuminate and improve the moments that matter most to patients, residents, physicians, nurses, and staff. A complete list of winners can be found at https://nrchealth.com/awards/excellence-in-patient-experience-award/ later today.